A Health Cloud Administrator receives an error message accessing the Utilization Management App. Which permission sets should be ensured?

To understand why the answer involving the Member Services and Utilization Management Permission Set is correct, it’s important to recognize the specific roles and functionalities offered by these permission sets within the context of the Health Cloud.

The Member Services Permission Set is essential for users who need access to member-related information and services. It equips users with the ability to manage member data, view services offered, and ensure proper support is provided to members.

The Utilization Management Permission Set is critical for users needing to oversee resource usage, applications for various health services, and managing authorizations. This permission set provides functionalities that allow users to process requests for healthcare services, communicate with members regarding their service eligibility, and monitor the use of healthcare benefits.

By ensuring both of these permission sets are assigned to the user in question, the administrator guarantees that the user has the necessary access and capabilities to effectively navigate and utilize the Utilization Management App. This integration of permissions facilitates seamless operation and ensures compliance with the administrative processes in Health Cloud.

In contrast, other choices lack the combination specifically required for accessing the Utilization Management App and may not encompass all functional needs related to member services and utilization management.