Charles has a caregiver named Steve Bowman. What relationship would you use to associate Charles with his caregiver Steve?

Study for the Salesforce Health Cloud Accreditation Test. Use flashcards and multiple choice questions, each with hints and explanations.

To associate Charles with his caregiver Steve Bowman in Salesforce Health Cloud, the correct relationship to use is a Contact-Contact relationship record.

In the context of Salesforce, a "Contact" typically represents an individual, such as a patient, family member, or caregiver. Establishing a Contact-Contact relationship allows you to define the interpersonal connections between different individuals, such as a caregiver and a patient. This type of relationship is essential for effective care coordination and communication within the health system, as it makes it clear how individuals like Charles and his caregiver Steve are linked in relation to care services.

Using an Account Contact relationship record would generally pertain to relationships between a contact and an account, such as a healthcare provider or organization. Meanwhile, an Account-Account relationship typically pertains to organizations related to one another, which is not relevant in this case where both individuals are contacts. Hence, the most direct and accurate way to denote the caregiver-patient relationship is through the Contact-Contact relationship record, ensuring clarity and proper association in the health cloud ecosystem.

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