How does Salesforce Health Cloud facilitate patient onboarding?

Salesforce Health Cloud facilitates patient onboarding primarily by providing tools for educating new patients about the services available to them. This focus on patient education is crucial because it empowers individuals to understand their healthcare options, navigate their journeys more effectively, and engage with their Care Teams.

During the onboarding process, educating patients can include sharing information about the healthcare organization's offerings, self-management resources, care plans, and access to support services. By using personalized communications and resources, Salesforce Health Cloud ensures that patients are not only aware of the services available but also feel informed and supported as they begin their healthcare experience.

While automating insurance verification, integrating with telehealth services, and simplifying billing processes are all valuable functionalities that enhance the overall patient experience, they do not directly address the immediate need for education during the onboarding stage. The primary intent of onboarding is to ensure that patients are well-informed and prepared for their healthcare journey.