How does the Salesforce Health Cloud approach care management?

The Salesforce Health Cloud takes a holistic approach to care management by considering not just the physical health of patients, but also their mental and social wellbeing. This comprehensive view allows healthcare providers to deliver personalized and coordinated care that addresses the various factors influencing an individual's health. By integrating different aspects of health—physical, mental, and social—Health Cloud facilitates a more complete understanding of a patient's needs, ultimately leading to better health outcomes and enhanced patient engagement.

This approach contrasts sharply with a singular focus on acute care services, which would limit the scope of care to immediate medical issues rather than encompassing the overall health and wellbeing of the individual. Similarly, applying fixed care plans without customization fails to recognize that patients have unique circumstances and requirements. Moreover, neglecting social determinants of health would miss critical factors such as socioeconomic status, education, and environment, which significantly affect health outcomes. In summary, adopting a holistic view is essential for effective care management in the Salesforce Health Cloud framework.