What can patients do using Salesforce Health Cloud's self-service options?

Patients can utilize Salesforce Health Cloud's self-service options to access their health records and manage appointments, which empowers them to take control of their health care. This functionality allows patients to view their medical history, upcoming appointments, medication details, and test results at their convenience.

Managing appointments is a critical component, as it provides the ability to easily schedule, reschedule, or cancel visits, ensuring that patients can avoid potential delays in care and maintain better communication with their healthcare providers. This aligns with the overall objective of Salesforce Health Cloud, which is designed to enhance patient engagement and streamline the patient experience.

In contrast, the other options do not accurately reflect the capabilities provided within the self-service framework of Salesforce Health Cloud. Booking facility tours is a limited offering that does not encompass the breadth of features available. Negotiating treatment terms and participating in provider hiring decisions involve complex interactions that require more direct engagement with healthcare providers and administrative staff, which are typically not part of what patients can do through self-service tools in Health Cloud.