What does the term "patient journey" refer to in the context of Health Cloud?

The term "patient journey" in the context of Health Cloud refers to the various interactions a patient has with healthcare services throughout their care experience. This encompasses the entire spectrum of a patient's encounters with healthcare providers, from initial contact, consultations, diagnostics, treatment, and follow-up care. Health Cloud is designed to facilitate and enhance these interactions by providing a comprehensive view of patient information, enabling care teams to deliver personalized support tailored to the patient's needs.

By understanding the patient journey, healthcare organizations can identify opportunities for improving patient engagement, satisfaction, and outcomes. This holistic approach allows for better coordination of care, as all relevant interactions and data points are captured and shared among care teams.

Other options, while related to healthcare processes, do not encompass the holistic nature of the patient journey. Insurance verification, appointment scheduling, and billing transactions are components of the healthcare experience but do not capture the full breadth of interactions and experiences that define a patient's journey through the healthcare system.