Which existing Salesforce product does Health Cloud replace?

Health Cloud is designed specifically to cater to the needs of healthcare organizations, providing them with a robust platform to manage patient relationships and coordinate care seamlessly. It extends the functionalities of both Sales Cloud and Service Cloud, leveraging their capabilities while offering specialized features tailored to the healthcare sector.

This means that Health Cloud enhances existing processes in the healthcare realm by incorporating CRM capabilities that are present in Sales Cloud along with service-oriented features found in Service Cloud. For instance, it can manage patient data and interactions, integrate with third-party healthcare systems, and facilitate communication among care teams—all while utilizing the foundational components of the existing Salesforce clouds.

In this context, it's essential to recognize that Health Cloud does not strictly replace Sales Cloud or Service Cloud; rather, it builds upon and extends their capabilities to meet the unique demands of healthcare providers and organizations. This approach allows healthcare clients to utilize familiar Salesforce features while also accessing specialized tools designed for patient management and care coordination.